The Central Consumer Protection Authority (CCPA) has reportedly imposed a ₹10 lakh penalty on Roppen Transportation Services, the parent company of Rapido, over misleading advertisements, unfair trade practices and prohibited dark patterns. The issue centres on prompts that encouraged riders to add ₹10, ₹20 or ₹30 to improve their chances of getting a ride after an initial fare had already been d…
At around 9:20 AM, I had to leave for office. I booked a Rapido ride, and the first ride was accepted at ₹127, but the captain cancelled it. I immediately booked another ride, again showing ₹127. The second captain accepted the ride, I took the auto and reached my office. When I reached, I paid ₹127 as shown during the booking. But then the captain told me that the fare was ₹139. I was already in…
Yesterday was one of those evenings when Bengaluru reminded me why travelling during rain can be such a frustrating experience. It was time to leave office. I was ready to head home, but just when I was about to book a ride, it started raining heavily. Anyone who lives in Bengaluru knows that rain and evening traffic can completely change the situation on the roads. What normally takes a reasonab…
There are some mornings when you know you cannot afford even a small delay. Today, I want to share one such experience, because I am sure many people who travel to airports regularly will understand exactly what I am talking about. I had an 8:40 AM flight from Bengaluru to my hometown. I live quite far from the airport, on the southern side of Bengaluru, so I knew I could not take any chances wit…
This morning, I did something that I usually try to do but somehow keep postponing. I got ready on time and decided that I would leave early for office. The plan was simple. If I reached early, I could finish my work on time and leave on time too. No last-minute rushing, no unnecessary waiting and hopefully a slightly less stressful day. I was ready, I opened Rapido and started looking for an aut…
