1. Information we collect

We collect the following categories of information:

Information you provide

• Account information. When you register, we collect your username, email address, and password. Passwords are stored only as a one-way hash - we never store or have access to your plain-text password.
• Profile information. Optional details you add, such as your display name, bio, avatar image, and profile banner.
• Content you create. Posts, questions, answers, polls, multiple-choice questions (MCQs), comments and replies, and the communities and tags you create.
• Engagement. Your reactions (likes and dislikes), poll and MCQ votes, follows, connections, and saved favorites.
• Marketplace activity. If you use the Marketplace, the services you list (titles, descriptions, pricing packages, images, FAQs, and the area you serve), the bookings you place or receive (your brief or requirements, preferred dates, quantities, and the agreed amount), and the ratings and reviews you write or reply to.
• Payment records. If you purchase a paid plan, we store a record of the transaction - the plan, amount, currency, billing cycle, the payment gateway’s order and payment references, a receipt id, and the access period. Your full card or bank details are entered with and handled by the payment gateway; we do not receive or store them.
• Uploaded media. Images and other files you upload, which are stored as static assets and may be re-encoded (for example, to WebP) to optimize delivery.
• Communications. The contents of any message you send us (including by email) and, where you use the marketplace, the messages and notes you exchange with the other party to coordinate a booking.

Information collected automatically

• Technical & log data. Your IP address, browser type and settings, device and operating-system information, referring pages, and the dates and times of your requests.
• Usage data. The pages and content you view and how you interact with the Service.
• Cookies. See Cookies & sessions below.

2. How we use your information

We use your information to:

• Provide, operate, maintain, and improve the Service;
• Create and secure your account and authenticate you when you sign in;
• Display the content you publish and attribute it to your profile;
• Power core features such as feeds, search, communities, tags, voting, and reputation;
• Operate the Marketplace - publish your listings, process bookings between members, coordinate an order through to completion, and display ratings and reviews;
• Process payments for paid plans through our payment gateway and maintain your billing records;
• Respond to your enquiries, support requests, and reports;
• Monitor for, prevent, detect, and address fraud, abuse, spam, security incidents, and violations of our Terms of Use;
• Comply with applicable law and enforce our agreements.

We process your information on the legal bases of performing our contract with you, our legitimate interests in operating a safe and useful platform, your consent (where required), and compliance with legal obligations.

3. Your content is public

Because this content is public, please be aware that:

• It may be indexed by search engines (such as Google) and appear in search results.
• It may be accessed and ingested by AI and generative-search crawlers (such as those operated by OpenAI, Google, Anthropic, Perplexity, and others), which we permit so that community knowledge is eligible for citation in AI answers. We list our public URLs in our sitemap and describe crawler access in robots.txt.
• Others may view, copy, quote, share, or cache it, including in places we do not control.

Do not post information you wish to keep private or confidential. Removing content from the Service does not guarantee its removal from third-party caches, search-engine indexes, or systems that have already accessed it.

4. Cookies & sessions

We use a strictly necessary session cookie to keep you signed in. It is set with the HttpOnly flag (so it cannot be read by client-side scripts) and the SameSite=Lax attribute (to mitigate cross-site request forgery). This cookie is essential to the operation of the Service and cannot be disabled while you are logged in.

Third parties, including our advertising provider, may also set cookies or use similar technologies as described in Advertising & third-party services. You can control cookies through your browser settings, though blocking essential cookies may prevent you from signing in.

5. Advertising & third-party services

We may display advertising on the Service through Google AdSense. Google and its partners may use cookies and similar technologies to serve and measure ads, including ads based on your prior visits to this and other websites.

• Google’s use of advertising cookies enables it and its partners to serve ads based on your activity. You can opt out of personalized advertising by visiting Google Ads Settings.
• For more information about how Google uses data, see the Google Privacy & Terms page.
• You can opt out of third-party vendor cookies for personalized advertising at aboutads.info/choices.

We are not responsible for the privacy practices of third parties. We encourage you to review their policies.

6. Marketplace, bookings & payments

Marketplace and bookings

Ur Next Door offers a Marketplace where members (and communities) can list services and book services offered by others. When you list a service, its details are public. When you place or receive a booking, the details of that booking - your brief or requirements, preferred dates, the chosen package and agreed amount, its status, and the messages and notes exchanged - are shared with the other party to that booking so the order can be fulfilled. Ratings and reviews you leave after a completed booking, and any reply from the provider, are public and attributed to your profile.

Payments between members are arranged directly

Paid plans

If you purchase a paid plan (such as Pro or Business), your payment is processed by a third-party payment gateway (for example, Razorpay or PayU). We receive and store a record of the transaction - the plan, amount, currency, billing cycle, the gateway’s order and payment references, a receipt id, and your access period - but your full card, UPI, or bank details are collected and handled by the gateway under its own privacy policy, not by us. We may also share a limited analytics identifier at checkout so a successful purchase can be measured (see Advertising & third-party services).

7. How we share information

We do not sell your personal information. We share information only as follows:

• Publicly, for the content and profile details you choose to publish (see Section 3).
• With the other party to a booking, for the booking details needed to fulfil an order you place or receive in the marketplace.
• With service providers who process data on our behalf (for example, hosting, content delivery, analytics, and payment processing) under appropriate confidentiality obligations.
• For legal reasons, when we believe disclosure is reasonably necessary to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Ur Next Door, our users, or the public.
• In a business transfer, in connection with a merger, acquisition, financing, or sale of assets, in which case we will continue to protect your information consistent with this Policy.

8. Data retention

We retain your account information for as long as your account is active. Public content may remain on the Service after you post it, including where it has been quoted, referenced, or replied to by others. When you delete your account or specific content, we delete or de-identify the associated personal information within a reasonable period, except where we must retain it to comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements.

9. Your rights & choices

Subject to applicable law - including, in India, the Digital Personal Data Protection Act, 2023 - you may have the right to:

• Access the personal data we hold about you;
• Correct inaccurate or incomplete data (you can edit most profile and content data directly in the Service);
• Delete your data or your account;
• Withdraw consent where processing is based on consent;
• Grievance redressal - raise a complaint about how we handle your data.

To exercise any of these rights, email us at support@urnextdoor.com. We may need to verify your identity before acting on your request, and we will respond within the timeframes required by applicable law.

10. Security

We use reasonable technical and organizational measures designed to protect your information, including hashing passwords and restricting access to personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your password confidential and for activity under your account.

11. Children’s privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from them. Where required by law, users who are minors must have verifiable consent from a parent or legal guardian to use the Service. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. International users

We operate the Service from India. If you access the Service from outside India, your information may be transferred to, stored in, and processed in India or other countries whose data-protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfer and processing.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out:

• General enquiries: support@urnextdoor.com
• Privacy & data requests: support@urnextdoor.com

You can also visit our Contact page or read our Terms of Use.