Legal

Terms of Use

Last updated: October 6, 2026

These Terms of Use (“Terms”) govern your access to and use of the Ur Next Door community, knowledge, marketplace, hiring, and messaging platform (the “Service”), operated by Ur Next Door (“we,” “us,” or “our”). Please read them carefully: several sections describe things other members can do that affect you, and things that happen to your data when you leave.

1. Acceptance of these Terms

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

You can create an account with an email and password, or with Google. If you sign in with Google, an account may be created for you at the moment you confirm the Google prompt, without a separate registration form. Creating an account by either route means you accept these Terms.

2. Eligibility & age

You must be at least 13 years old to use the Service.

If you are under 18, you are a “child” under India’s Digital Personal Data Protection Act, 2023. You may use the Service only with the involvement and verifiable consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use.

We do not currently verify age. We do not ask for a date of birth and we have no way to confirm what you tell us, so eligibility rests on your representation. If we learn or reasonably believe that an account belongs to someone below 13, or to someone under 18 without guardian consent, we may restrict, suspend, or remove it. If you are a parent or guardian and believe your child holds an account, contact us at support@urnextdoor.com and we will act on it.

3. Your account

  • You are responsible for safeguarding your password and for all activity that occurs under your account.
  • You agree to provide accurate registration information and to keep it current.
  • You must notify us promptly of any unauthorized use of your account or any other breach of security.
  • You may not impersonate any person or entity, or use a username that is offensive, that you have no right to use, or that is intended to mislead.
  • One person, one account. Do not create additional accounts to evade a restriction or to influence votes, reactions, reviews, or rankings.

Sessions. Signing in sets a session that lasts up to 30 days and is scoped to our whole domain, so a single sign-in covers the main site and every community subdomain. Sign out to end it, particularly on a shared device.

Forgot your password? You can reset your password yourself: choose "Forgot password?" on the sign-in screen and we will email you a link to set a new one. The link works for 60 minutes and only once, and using it signs you out of every other device. If you no longer have access to that email, write to support@urnextdoor.com and we will help you recover the account.

4. Your content & license

“Your Content” means anything you submit to the Service - including posts, questions, answers, polls, MCQs, comments, tags, profile and CV details, service listings and packages, job posts, job applications and cover notes, booking briefs, ratings and reviews, chat messages, and uploaded media.

You retain ownership of Your Content. By submitting it, you grant Ur Next Door a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to host, store, reproduce, modify (for example, to format, resize, or re-encode media), publish, publicly display and distribute, and otherwise use Your Content in connection with operating, promoting, and improving the Service. This license continues for content that others have shared or interacted with even after you remove the original.

So that this is not a surprise later, that license specifically includes:

  • Displaying advertising alongside Your Content. We serve ads across the Service, including on pages that show your posts and your profile. See Advertising.
  • Publishing it as structured data. Public content is emitted in machine-readable form so search and answer engines can understand it - for example your service listings with their prices and ratings, and your job posts.
  • Sending it to the service providers who run the platform for us, such as our hosting, caching, email, and notification providers, and - only when you choose to use that feature - our AI provider. These are listed in our Privacy Policy.

You represent and warrant that:

  • you own or have the necessary rights to Your Content and to grant the license above; and
  • Your Content does not infringe or violate the rights of any third party or any law.

Most of the Service is public. Your posts, questions, answers, polls, MCQs, comments, service listings, job posts, reviews, public profile and - unless you turn it off - your CV are visible to anyone on the internet, indexed by search engines, and readable by AI crawlers, which we permit deliberately. Images you upload are served from public URLs and can appear in our image search. Do not post anything you need to keep private. See Your content is public.

Archiving is not deletion. Archiving a post, question, answer, poll, or MCQ hides it from the Service. It does not erase it, and we continue to store it.

5. Acceptable use

You agree not to use the Service to, and not to allow anyone else to:

  • Post content that is unlawful, defamatory, hateful, harassing, threatening, obscene, or that incites violence or discrimination;
  • Post sexual content involving minors, or any content that exploits or endangers children;
  • Infringe intellectual-property rights or misappropriate trade secrets;
  • Publish another person’s private or personal information without consent (“doxxing”);
  • Distribute spam, scams, malware, or deceptive, manipulative, or fraudulent content;
  • Manipulate votes, reactions, reviews, or rankings, including through bots or multiple accounts;
  • Misuse messaging - send unsolicited bulk or repeated messages, harass someone who has asked you to stop, or forward another member’s private message or media to embarrass or expose them;
  • Misuse a community role - use editor or admin powers to censor a member you disagree with, appropriate their content, or take over a community you were trusted to help run;
  • Post a fraudulent or discriminatory job - a job that does not exist, that charges an applicant a fee, that harvests personal data, or that excludes candidates on any basis prohibited by applicable law;
  • Falsify a CV, listing, or review - misstate your experience, qualifications, or identity; list a service you cannot deliver; or post a fake, incentivized, or retaliatory review;
  • Misuse the AI assistant - use it to generate unlawful content, to mass produce low-quality content, or to circumvent its rate limits;
  • Scrape, crawl, or harvest data except as expressly permitted by our robots.txt, automate the tools, or place an unreasonable load on our infrastructure;
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with the Service’s security or operation;
  • Misrepresent your affiliation with any person or organization, or otherwise violate any applicable law or regulation.

6. Communities & member roles

Any member can create a community. A community gets its own space on the Service, its own address on our domain, and its own branding, and it can own posts, service listings, and job posts in its own name.

Roles, and what other members can do to your content

When you post inside a community, its moderators can edit or delete what you wrote. Community roles are creator, admin, editor, and member. Editors and above can create content and can moderate any member’s content in that community. Admins can change community settings and manage membership, including removing you or changing your role. Only the creator can appoint admins. This is a power you grant by participating in someone else’s community, and it is separate from our own moderation rights in Section 15.

Visibility can change

A community is public, ask-to-join, or private. The creator can change that setting at any time, and doing so changes who can see the content its members have already contributed: making a community private removes it and its content from public view and from search, and making it public exposes content that was previously visible only to members. Consider this before posting something in a community you do not control.

Joining, leaving, and deletion

  • Joining may be immediate, or may require approval, or may require an invitation, depending on the community’s setting. You can control who may invite you in your preferences.
  • You may leave a community at any time. An admin may also remove you, and declines and removals are not announced to you.
  • A creator can delete their community, which removes the content other members contributed to it.
  • Community ownership can only be transferred by us. Contact us if you need that.

If a community is the provider of a service or the poster of a job, your contract is with the member or organization operating that community, not with us. See Section 8.

7. Chat & messaging

The Service includes one-to-one and group chat. Chat is private between its participants in the sense that it is not published and not indexed, but it is not anonymous to us and it is not end-to-end encrypted.

Chat is not end-to-end encrypted. Message text is encrypted where we store it, using a key we hold, which means we are technically able to read it - for example where we are required to by law, or to investigate abuse. Message metadata (who is in a conversation, when messages were sent, read receipts, group names, reactions) is not encrypted. Images and files you send in chat are stored at public web addresses and are not protected by a login - anyone with the link can open them. Do not send anything through chat that you would not accept being seen.

What other participants can do

  • Anyone in a conversation can forward your message or media to another chat that you are not part of. You are not notified.
  • A group admin can add you to a group, remove you, rename it, and delete messages in it, including yours.
  • Deleting a message for everyone removes its content, but the fact that a message existed, and when, remains.

History and your plan

On a free account you can see and search the last 30 days of your own chat history. An active paid plan shows your full history. Nothing is deleted at 30 days - older messages are hidden from you until you upgrade, and they reappear immediately if you do. If a paid plan expires, your view returns to the last 30 days until you renew.

Chat is a feature we may change, limit, or withdraw. If we withdraw it, your messages are not deleted by that act alone.

8. Marketplace, bookings & payments

The Service includes a Marketplace where members (and communities) may list services (each a “Provider”) and where members may book services offered by others (each a “Buyer”). The following terms apply whenever you use it.

Ur Next Door is a venue, not a party to your transaction. A booking is a contract between the Buyer and the Provider. We do not provide the listed services, do not vet or endorse any Provider or Buyer, and are not responsible for the quality, safety, legality, timeliness, or completion of any service. Any dispute over a booking is between the Buyer and the Provider. Where a community is the Provider, your contract is with the member or organization operating it.

Payments and fees

  • Booking payments are arranged directly between the Buyer and the Provider in the current version of the Service. We do not process, collect, hold, or escrow those funds, and we currently charge no platform fee on a booking. Prices, payment method, timing, invoices, and any refund are agreed and settled between the two of you. Online payment for bookings is a planned feature; if and when we introduce it, we will make the applicable terms and any fees clear before you use it.
  • Marking a booking paid is the Provider’s action. Because money moves off the platform, only the Provider can record a booking as paid. That record reflects what the Provider says happened; it is not proof of payment, and we do not adjudicate it. Keep your own receipt. If a record is wrong, raise it with the other party first, and with us only if you cannot resolve it.
  • Taxes and compliance. Providers are solely responsible for the services they deliver and for their own tax, licensing, and legal obligations arising from a booking.

How a booking moves, and cancellation

A booking is requested, then accepted or declined by the Provider, then worked on, then delivered, and finally confirmed complete by the Buyer. Either party may cancel before completion, and we record who cancelled. Because we are not a party to the transaction, we do not arbitrate a stalled booking; we may, in our discretion, correct a booking’s recorded state where it is clearly wrong or is being used abusively.

Provider and Buyer obligations

  • Providers must describe services accurately, have the right and ability to deliver them, and honor the packages, delivery times, and revision counts they publish - those are promises to a consumer, not decoration.
  • Buyers must provide the information a Provider reasonably needs and pay as agreed.
  • You may not use the marketplace to offer or request anything illegal, fraudulent, or prohibited by Acceptable use, or to arrange payment in order to evade these Terms.
  • Placing a booking follows the Provider (and their community, if the listing belongs to one) so that updates reach you. You can unfollow at any time.

Reviews

Ratings and reviews must be genuine, based on a real booking, and must follow Acceptable use. Do not post fake, incentivized, or retaliatory reviews, or manipulate a Provider’s rating. Reviews and any Provider reply are public. We may remove reviews or listings that violate these Terms.

9. Jobs, applications & your CV

Members can post jobs and apply to them, and can build a CV on the Service. As with the Marketplace, we are not the employer and not a party to any hiring decision. We do not verify employers, job posts, applicants, or anything stated in a CV. Public job posts may also be published to third-party job search surfaces.

If you post a job

  • Post only real openings you are authorized to recruit for, describe them accurately, and comply with all applicable employment and non-discrimination law.
  • Never ask an applicant for a fee, a payment, or financial details.
  • Use applicant data only to assess that application. Do not repurpose it, sell it, or pass it on.
  • A note you attach to a status change is shown to the applicant. Write it accordingly.
  • Once a job has an application you can close it but not delete it, so the applicant’s record is preserved.

If you apply for a job

Applying shares your CV with that recruiter, even if your CV is set to private. Three things follow from that, and they are easy to miss:

  • Access extends to anyone who can manage that job post, which for a community-posted job means its editors and admins, not only the named recruiter.
  • Access continues after you are hired or rejected. Withdrawing your application is what ends it.
  • Recruiters see your CV as it is now, not as it was when you applied. Editing it changes what every past recruiter sees.

Your CV is public by default at your profile address; you can make it private in your settings, subject to the recruiter access above. Applying also follows the recruiter (and their community) so updates reach you, and you can unfollow at any time. You may withdraw an application at any time; the record of it is retained.

10. Paid plans

  • What you buy. A paid plan (such as Pro or Business) is a one-time purchase of a fixed term - one month or one year - not a subscription. It does not auto-renew and we will not charge you again unless you buy again. Renewing the same plan while it is still active adds to the time you have left rather than replacing it.
  • How you pay. Payment is taken through a third-party payment gateway, which may take you to its own hosted checkout page. You authorize the charge shown at checkout for the plan and billing cycle you select. We never see or store your card, UPI, or bank details.
  • What happens when it expires. Access to paid features ends, including the full chat history described in Section 7, which returns to the last 30 days. Nothing is deleted.
  • Refunds. Except where required by law, plan payments are non-refundable; taxes may apply.

11. AI writing assistant

The editor offers an optional AI assistant that can improve, shorten, expand, or re-tone what you are writing, and suggest titles and options. It runs only when you ask it to.

When you use it, the text you are working on is sent to a third-party AI provider to be processed, along with your instruction. Do not put confidential, sensitive, or personal information about other people into the assistant. Depending on the provider and tier we are using, your input may be retained or used by that provider to improve its own models.

  • You are responsible for what you publish, whether or not the assistant helped write it. Review it before posting.
  • We do not warrant that output is accurate, original, or free of third-party rights. AI output can be wrong or can resemble existing material.
  • The assistant is rate-limited per member and overall, and we may change, limit, or withdraw it at any time.

12. Tools & calculators

The Service includes free tools and calculators, including financial, tax, salary, retirement, and developer utilities. They run entirely in your browser - what you type into a calculator is not sent to us and is not stored by us. Some tool pages load charting or utility libraries from third-party content delivery networks, which will see your IP address and the page you are on.

The tools are informational estimates, not advice. They use simplified assumptions and may not reflect current law, rates, fees, or your circumstances. They are not financial, tax, investment, legal, or accounting advice. Verify any figure that matters with a qualified professional before acting on it.

13. Notifications & communications

We send in-app notifications about activity that involves you, and service emails such as a welcome message and updates about a job application. You can control most notifications by category and channel in your preferences. Some messages are operational - about your account, security, a purchase, or these Terms - and we send those regardless.

Delivery is best effort. Notifications and emails are handled by external providers and can be delayed, deduplicated, or lost. Do not rely on a notification as the only record of something that matters to you.

14. Advertising

We display third-party advertising across the Service, including on pages that show member content, community pages, and profiles. Ads are placed automatically and their position next to any particular piece of content is not an endorsement, by us or by the member whose content appears near them. We do not currently offer an ad-free tier. How advertising cookies work, and how to opt out of personalized ads, is described in our Privacy Policy.

15. Moderation, enforcement & administration

We may, but are not obligated to, review, monitor, and moderate content. We reserve the right, in our sole discretion, to remove or restrict any content and to suspend or terminate any account that violates these Terms or that we believe is harmful to the Service or its users.

Moderation by other members

Community moderators can act on content inside their community, as described in Section 6. Any member can block another, which hides each from the other across the Service; a block is not announced to the person blocked, and it also removes any follow or connection between you.

Administrative access

Our administrators can act on an account directly. To operate the Service, handle reports, correct errors, and comply with law, that includes: viewing your content and your CV; editing profile fields including your username and email; resetting a password; changing a plan or a verification badge; changing account status; correcting a booking’s or an application’s recorded state; removing content; and deleting an account. We do not routinely notify you before or after an administrative action. We use these powers for operating the Service, not to interfere with a member’s content arbitrarily.

Reporting, and asking us to reconsider

You can report content or a member from the Service, or write to support@urnextdoor.com. We do not publish reports, tell the reported party who reported them, or commit to a response time. If you believe we removed something or restricted your account in error, reply to us at the same address and we will look again.

16. Our intellectual property

The Service itself - including its software, design, text, graphics, logos, the tools and calculators we ship, and the Ur Next Door name and branding - is owned by Ur Next Door or its licensors and is protected by intellectual-property laws. Except for Your Content and for content made available under an open license, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose. You may not copy, modify, distribute, or create derivative works of the Service without our prior written permission.

17. Third-party content, links & marks

The Service hosts content created by other users and includes third-party material: adverts, embedded videos, scripts loaded from content delivery networks, sign-in and payment providers, and links members post. We do not endorse and are not responsible for third-party content, websites, or services. Content posted by users reflects the views of those users, not of Ur Next Door. Your dealings with third parties are solely between you and them.

Comparison pages. We publish pages comparing the Service with other products. Those pages state our own opinion, describe features as we observed them on a stated date, and may be out of date. Any third-party name or mark on them is used only to identify that product for the purpose of comparison. We are not affiliated with, endorsed by, or sponsored by any of them, and all such marks belong to their owners.

18. Disclaimers

The Service and all content are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any content is accurate, reliable, or complete. We may change, limit, or withdraw any feature at any time.

Nothing on the Service is professional advice. That covers both content contributed by other members and the tools and calculators we provide ourselves. It is not a substitute for professional medical, legal, financial, tax, safety, or other expert advice. Rely on it at your own risk and verify important information independently.

We do not warrant the security of anything you choose to publish or send. In particular, see Section 7 on chat: it is not end-to-end encrypted, and files sent in chat are served from public addresses.

19. Limitation of liability

To the maximum extent permitted by law, Ur Next Door and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or relating to your use of (or inability to use) the Service. To the maximum extent permitted by law, our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us, if any, in the twelve months before the claim, or INR 1,000. Nothing in this section limits liability that cannot be limited under applicable law, including your rights as a consumer.

20. Indemnification

You agree to indemnify, defend, and hold harmless Ur Next Door and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the Service, Your Content, or your violation of these Terms or any law or third-party right.

21. Leaving: suspension, deletion & what survives

You may stop using the Service at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms or if we discontinue the Service. A suspended account and all of its content disappear from public view.

To delete your account, email support@urnextdoor.com. There is no in-product delete button yet. Deletion is immediate and irreversible when we action it, there is no grace period, and we do not currently provide an export - so take a copy of anything you want to keep first.

What deletion removes. Your account, profile, and CV; your posts, questions, answers, polls, MCQs, comments, service listings, and job posts; your reactions, follows, favorites, connections, and blocks; your billing records; and any community you created, together with the content other members contributed to it.

What deletion also affects, which you should weigh first. Records that another member shares with you go too: bookings you were part of as either buyer or provider, reviews attached to them, and job applications in either direction. Deleting your account therefore removes part of someone else’s transaction history.

What survives. Messages you sent remain in other participants’ conversations, no longer attributed to you, so that their threads stay readable. Tags you created remain. Content that others quoted, replied to, or re-shared remains. Copies held by search engines, AI crawlers, caches, or anyone who saw your public content are outside our control. We may also retain records we need to comply with law, resolve disputes, prevent abuse, or enforce our agreements.

Provisions that by their nature should survive termination - including content licenses for content already shared, disclaimers, limitations of liability, and indemnities - will survive.

22. Governing law & disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. You agree that the competent courts of India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to the personal jurisdiction of those courts. Nothing in this section limits any mandatory rights you may have as a consumer under the laws of India.

23. Changes to these Terms

We may modify these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.

24. Contact us

Questions about these Terms? Email us at support@urnextdoor.com or visit our Contact page. You can also read our Privacy Policy.