Shriram Bhandari
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Experience
Product Manager
- Conducted customer interviews to identify key business requirements and market opportunities, improving requirement clarity by 30%
- Drove Agile (Scrum/Kanban) execution to enable feature delivery, improving sprint predictability and on-time delivery by 30%
- Authored PRDs and user stories, reducing requirement ambiguities and lowering development rework by 35%
- Eliminated delivery bottlenecks through structured cadence calls, improving sprint velocity by 20% and backlog readiness by 30%
- Strengthened product adoption through customer engagement and GTM collaboration, contributing to a 25% increase in user onboarding
- Defined and tracked key KPIs, leveraging data insights to prioritize features and improve adoption rates by 30%
Product Management, Product Strategy & Roadmap and +13 skills
Senior Product Manager
- Executed call flow analysis to resolve recurring one-way audio issues in VoIP systems via QoS prioritization and BGP route optimization, achieving a 90–100% reduction in repeat incidents
- Transformed network-level failures (RTP drops, routing inefficiencies) into actionable product improvements through engineering collaboration
- Diagnosed time-sensitive IP phone outages through DHCP lease policy assessment, eliminating 100% of peak-hour disruptions
- Established scalable configuration standards (QoS, DHCP, firewall rules), reducing support ticket volume by ~90%
- Led cross-functional collaboration to resolve high-impact customer pain points, improving SLA performance using Wireshark
- Drove insights from incident and user-impact data to inform proactive service design, achieving an 80%+ reduction in recurring incidents
- Organized ideation workshops that strengthened team collaboration, reducing coordination-related mishaps by 50%
- Matched team members' strengths to suitable tasks, increasing engagement by 25% and productivity by 20%
- Optimized routing, QoS, and DHCP policies based on real-world usage patterns, reducing service disruptions by 25%
- Fostered an inclusive, feedback-driven team culture, increasing engagement by 17% and ownership by 22%
Associate Product Manager
- Assessed CPU utilization and fine-tuned protocols via log analysis with Cisco RTMT, accelerating VOIP product speed by 20%
- Engineered VOIP product improvements that drove a 30% reduction in customer support needs
- Reduced product functionality impediments by 50% by adjusting SIP trunk settings on the Cisco Call Manager
- Validated SIP trunk functionality against a 75% reliability requirement, elevating customer satisfaction
IPT Engineer
- Interpreted user stories and implemented engineering solutions incorporating SNMP monitoring, increasing user satisfaction by 25%
- Streamlined product integration and resolved interoperability issues using Cisco Call Manager, cutting delivery time by 50%
Education
CMRIT
B.Tech, Electrical and Electronics
Grade: 7.4
Duke University
MBA, Product Management
Grade: 8.6
Licenses & certifications
Languages
English
Hindi
Telugu
Kannada
Skills 22
Agile / Scrum
Mafoi Strategic Consultancy
Competitive Analysis
Mafoi Strategic Consultancy
Customer Feedback Analysis
Mafoi Strategic Consultancy
Feature Prioritization
Mafoi Strategic Consultancy
Market Research
Mafoi Strategic Consultancy
PRD / Product Documentation
Mafoi Strategic Consultancy
Product Lifecycle Management
Mafoi Strategic Consultancy
Product Management
Mafoi Strategic Consultancy
Product Strategy & Roadmap
Mafoi Strategic Consultancy
Product-Market Fit
Mafoi Strategic Consultancy
Sprint & Milestone Planning
Mafoi Strategic Consultancy
Stakeholder Management
Mafoi Strategic Consultancy
User Journey Mapping
Mafoi Strategic Consultancy
User Research Customer Interviews
Mafoi Strategic Consultancy
User Story Writing
Mafoi Strategic Consultancy
Express.js
HTML/CSS
JavaScript
MongoDB
Node.js
React.js
REST APIs
