Shriram Bhandari

• Conducted customer interviews to identify key business requirements and market opportunities, improving requirement clarity by 30%
• Drove Agile (Scrum/Kanban) execution to enable feature delivery, improving sprint predictability and on-time delivery by 30%
• Authored PRDs and user stories, reducing requirement ambiguities and lowering development rework by 35%
• Eliminated delivery bottlenecks through structured cadence calls, improving sprint velocity by 20% and backlog readiness by 30%
• Strengthened product adoption through customer engagement and GTM collaboration, contributing to a 25% increase in user onboarding
• Defined and tracked key KPIs, leveraging data insights to prioritize features and improve adoption rates by 30%

Skills: Product Management, Product Strategy & Roadmap, Agile / Scrum, Sprint & Milestone Planning, Product Lifecycle Management, Feature Prioritization, User Story Writing, PRD / Product Documentation, Stakeholder Management, User Research Customer Interviews, Competitive Analysis, Market Research, User Journey Mapping, Product-Market Fit, Customer Feedback Analysis

• Executed call flow analysis to resolve recurring one-way audio issues in VoIP systems via QoS prioritization and BGP route optimization, achieving a 90–100% reduction in repeat incidents
• Transformed network-level failures (RTP drops, routing inefficiencies) into actionable product improvements through engineering collaboration
• Diagnosed time-sensitive IP phone outages through DHCP lease policy assessment, eliminating 100% of peak-hour disruptions
• Established scalable configuration standards (QoS, DHCP, firewall rules), reducing support ticket volume by ~90%
• Led cross-functional collaboration to resolve high-impact customer pain points, improving SLA performance using Wireshark
• Drove insights from incident and user-impact data to inform proactive service design, achieving an 80%+ reduction in recurring incidents
• Organized ideation workshops that strengthened team collaboration, reducing coordination-related mishaps by 50%
• Matched team members' strengths to suitable tasks, increasing engagement by 25% and productivity by 20%
• Optimized routing, QoS, and DHCP policies based on real-world usage patterns, reducing service disruptions by 25%
• Fostered an inclusive, feedback-driven team culture, increasing engagement by 17% and ownership by 22%

• Assessed CPU utilization and fine-tuned protocols via log analysis with Cisco RTMT, accelerating VOIP product speed by 20%
• Engineered VOIP product improvements that drove a 30% reduction in customer support needs
• Reduced product functionality impediments by 50% by adjusting SIP trunk settings on the Cisco Call Manager
• Validated SIP trunk functionality against a 75% reliability requirement, elevating customer satisfaction

• Interpreted user stories and implemented engineering solutions incorporating SNMP monitoring, increasing user satisfaction by 25%
• Streamlined product integration and resolved interoperability issues using Cisco Call Manager, cutting delivery time by 50%