Ashok M

• 1)Led 2+ independent project and program management engagements for clients including
• AlfaHive(Telerad) and Blooms Mobility Technologies(IQEQ) , supporting cross-functional initiatives spanning operations, product, and delivery teams.
• 2) Defined and implemented end-to-end processes and requirements frameworks, translating
• 20–30+ business requirements into executable plans and improving delivery predictability by
• ~25–30%
• 3) Drove change management initiatives across 4–6 cross-functional teams , improving stakeholder alignment and reducing rework and delivery friction by ~20%.
• 4) Established project governance, milestones, and reporting cadence, enabling leadership visibility and helping teams meet 90%+ on-time delivery across active programs.
• 5) Acted as a trusted advisor to founders and senior stakeholders, bridging strategy and execution to acceleratedecision-making and align teams during periods of growth and transition.

Skills: Program Management

• 1.Transformed a disorganized 15-member team into a high-performing unit by 30% in 10 weeks, leading to on-timedelivery of development features through effective project planning and execution.
• 2.Reduced defect leakage by 42% and improved QA cycle times by 36%, enabling enterprise-wide automation.
• 3.Streamlined deployment processes from a 2-day average to 2-hour deployments
• , boosting release cadence by 4x.
• 4.Resolved systemic issues in IT support workflows as part of a continuous improvement initiative, resulting in a 47% increase in first-time resolution and a 31% decrease in ticket handling time.
• 5.Secured a clean scorecard amid challenges, driving a 15% scope increase and securing a
• 2-year client renewal.
• 6.Achieved 100% Co-pilot system adoption in 3 months, boosting user satisfaction by 87% and reducing development efforts by 35%.
• 7.Collaborated with senior managers to consolidate key achievements and presented the team’s annual accomplishments to the executive committee.

Skills: Program Management

• 1.Led a cross-functional team(200-250 members overall,10-12 directly) across Tech, Quality, and DevOps domainsfor FedEx’s 5-year "Condor Program" to migrate legacy data centers to the cloud, delivering 20-25 TMDs.
• 2.Spearheaded and executed the development of an automation tool to track AppIntakeForm completeness, improving process efficiency by 30% and accelerating program workflows.
• 3.Successfully managed the smooth operation of six critical HP applications, resolving SI issues and collaborating withkey stakeholders, while leading a team of 15-20 developers to ensure seamless daily operations and effective communication.

Skills: Program Management

• 1.Adapted quickly to diverse client environments and successfully led and delivered key IT projects for clients such as Applied Materials (PMT, Request Reliability, and Predisys), British Telecom(OSCH),PCL
• (Document Management System), and Mahindra & Mahindra (Connected Vehicles).
• 2.Coordinated with key stakeholders across all project phases, ensuring knowledge transfers, and consistent delivery ofhigh-quality IT infrastructure and services, resulting in a 25% reduction in project timelines.